Innovation

10 retailers using chatbots to boost customer service and sales

5. Beauty Ecology

Salon owner Kassandra Kuehl uses a chatbot to improve the client experience at her Minnesota salon, Beauty Ecology. The bot can use customer photos to ask hair stylists for advice or find the best hair style, along with scheduling appointments.

Image: Kassandra Kuehl

About Olivia Krauth

Olivia Krauth is an Education Reporter at Insider Louisville.

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