Enterprise Software

Bomgar B200 Remote Support Appliance

By // April 27, 2009, 11:34 PM PST // erikeckel

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  • The Bomgar B200

    The Bomgar B200 is a 1U server rack-sized appliance that provides remote desktop access for small and medium enterprise organizations.

    Check out the full Product Spotlight Review!

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  • Bomgar B200 Simplicity

    Bomgar configuration is simple and straightforward. As such, there are few buttons, switches and ports. Here you can see the only controls found on the unit's front facing. LEDs are present to indicate such elements as NIC and hard disk activity and power status. The unit's reset and power buttons are also found here.

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  • Bomgar B200 Rear View

    The Bomgar B200's rear panel possesses only three ports. One is the standard power socket, while the other two are Ethernet NICs (as shown here).

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  • Bomgar Power Socket

    A cooling fan sits immediately adjacent to the Bomgar's power socket.

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  • Bomgar B200 Login

    Bomgar uses a Web-based interface to administer the B200 remote support appliance.

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  • Bomgar B200 Administration

    Using the Bomgar B200 Web-based console, administrators can configure the unit's network settings, reboot or power down the appliance and more.

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  • Bomgar Storage

    From the Storage option within the Status tab, the B200 tracks the amount of disk space being used.

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  • B200 IP Configuration

    Network settings, including the unit's NIC configurations, are customized using the IP Configuration button.

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  • Static IP Routing

    Administrators can configure static IP routes using the B200's Static Routes button found on the networking tab.

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  • B200 Security Settings

    Network restrictions are set using the B200 Web console's Security tab. Separate options exist for Appliance Administration, SSL Configuration and Email Configuration.

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  • B200 SSL Configuration

    The Bomgar B200 supports SSL connections. These connections enable secure communications and are set using the SSL Configuration menu shown here.

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  • B200 Email Configuration

    The Bomgar B200 can be set to forward email messages to administrators. These email messages can alert administrators of system events. Email settings, including SMTP relay servers, ports and passwords, are configured using the Email Configuration button within the Security tab.

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  • Bomgar B200 Support

    A variety of support options, including utilities, updates and advanced support features, are accessed from the Support tab, as shown here.

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  • B200 Updates

    B200 updates can be accessed and installed from the Updates button (found within the Support tab).

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  • Advanced Support Options

    When required, administrators can find several technical supports options by clicking the Support tab and selecting Advanced Support. In addition to finding direct telephone numbers, the software lists a URL and e-mail address. Direct support is also available. When using direct support from Bomgar, support and access codes can be entered using the Advanced Support menu, as can be seen here.

    Images by Erik Eckel for © TechRepublic

The Bomgar B200

The Bomgar B200 is a 1U server rack-sized appliance that provides remote desktop access for small and medium enterprise organizations.

Check out the full Product Spotlight Review!

Images by Erik Eckel for © TechRepublic

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About Erik Eckel

Erik Eckel owns and operates two technology companies. As a managing partner with Louisville Geek, he works daily as an IT consultant to assist small businesses in overcoming technology challenges and maximizing IT investments. He is also president o...