Enterprise Software

Five tools for achieving better CRM

X2 CRM 1

This gallery is also available as a post in the Five Apps Blog.

Customer Relationship Management (CRM) is a tool that many small, medium, and large businesses depend upon for the efficient management of clients and customers. Without these tools the ability to keep solid records and communication with external resources becomes a challenge that can immediately affect bottom line. The good news is you don't have to spend a fortune to have a powerful tool to keep your client base happily connected. The open source community has plenty of web-based CRM tools to that run the gamut of features and power. I have found five such tools to make your customer relationship efficient and flexible. Let's take a look and see if one of these tools fits your needs.

Five apps

1. X2 CRM

X2 CRM is a powerhouse of a tool that offers features such as: email marketing campaigns, web leads capture, and route leads based on business rules.

Credit: Images by Jack Wallen for TechRepublic

By Jack Wallen

Jack Wallen is an award-winning writer for TechRepublic, The New Stack, and Linux New Media. He's covered a variety of topics for over twenty years and is an avid promoter of open source. For more news about Jack Wallen, visit his website jackwallen....