In October 2005, CNET's IT department launched an new password policy. As part of the rollout process, the IT department carried out an aggressive communication campaign. Before the change, they sent a company-wide e-mail that outlined the new policy, explained why the change was necessary, offered step-by-step password reset instructions, and provided help desk contact information. IT personnel also gave live, end-user presentations. Both the e-mail and presentations were excellent examples of effective end-user communication, but the most interesting technique was this pen.
Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.