Enterprise Software

Product Spotlight: Log Me In Rescue

By · August 31, 2009, 1:21 AM PST · erikeckel

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  • Log Me In Rescue Support Connection

    Connecting to a remote support session is very simple. Remote users requiring support need only to open a Web browser, go to www.logmein123.com and enter a six digit code provided by the remote support technician. That six-digit code is then entered in this box.

    For a full review, check out the TechRepublic Product Spotlight Blog.

    Images by Erik Eckel for TechRepublic

  • Log Me In Rescue Control Panel

    The remote technician's console is equally simple. Techs click the New Session button (toward the top left of the screen) to generate a unique session PIN code.

    Images by Erik Eckel for TechRepublic

  • Creating A New Session

    New PIN codes are good for 20 minutes. Once a PIN code is created, technicians close the Create New Session window to Launch the Remote Control Session.

    Images by Erik Eckel for TechRepublic

  • Remote Desktop Control

    Note, Log Me In Rescue includes a prominent session window that can be used to maintain an ongoing chat session between the user receiving support and the technician.

    Images by Erik Eckel for TechRepublic

  • Support For Reboot Operations

    Unlike many remote support options that sever the remote connection whenever a reboot is required--a frequent occurrence when providing remote support--there is no need to reconnect, generate new support PIN codes or provide permission for the remote support session to continue. Instead, Log Me In Rescue tracks a reboot operation's progress and returns control of the system to the technician following the restart.

    Images by Erik Eckel for TechRepublic

Log Me In Rescue Support Connection

Connecting to a remote support session is very simple. Remote users requiring support need only to open a Web browser, go to www.logmein123.com and enter a six digit code provided by the remote support technician. That six-digit code is then entered in this box.

For a full review, check out the TechRepublic Product Spotlight Blog.

Images by Erik Eckel for TechRepublic

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By Erik Eckel

Erik Eckel owns and operates two technology companies. As a managing partner with Louisville Geek, he works daily as an IT consultant to assist small businesses in overcoming technology challenges and maximizing IT investments. He is also president o...

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