Connecting to a remote support session is very simple. Remote users requiring support need only to open a Web browser, go to www.logmein123.com and enter a six digit code provided by the remote support technician. That six-digit code is then entered in this box.
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The remote technician’s console is equally simple. Techs click the New Session button (toward the top left of the screen) to generate a unique session PIN code.
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New PIN codes are good for 20 minutes. Once a PIN code is created, technicians close the Create New Session window to Launch the Remote Control Session.
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Note, Log Me In Rescue includes a prominent session window that can be used to maintain an ongoing chat session between the user receiving support and the technician.
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Unlike many remote support options that sever the remote connection whenever a reboot is required–a frequent occurrence when providing remote support–there is no need to reconnect, generate new support PIN codes or provide permission for the remote support session to continue. Instead, Log Me In Rescue tracks a reboot operation’s progress and returns control of the system to the technician following the restart.
Images by Erik Eckel for TechRepublic
Erik Eckel is a managing partner at Louisville Geek and president of Eckel Media Corp. He previously served as Executive Editor at TechRepublic. He received Microsoft Engineer accreditation from Sullivan University and earned his Bachelor's Degree in English from the University of Louisville. He's earned Network+, Windows NT 4.0 MCP+I and MCSE, and Windows 2000 Professional MCP accreditations.
