For many agile businesses, the secret to success is not having the most IT toys, but having the best services available and being able to use those services anywhere. In his The Right Tool for the Job? blog post, David HM Specter explains how the Salesforce.com CRM solution can help you manage people, customers, and contacts, generate reports, schedule events, automate the sales work-flow process, and more. This gallery shows Salesforce.com in action.
What makes Salesforce special is not the generic components, but how easy it is to load your existing data into the Salesforce CRM system and the hundreds of tools to help you take advantage of the basic CRM underpinnings.
Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.