Spotlight: Web Help Desk
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Ticket submission
Ticket submission
The submission of tickets is simple for both client and consultant.
For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.
Image created by Jack Wallen for TechRepublic.
Ticket details
Ticket details
From this tab, of the ticket submission form, very granular details of the ticket can be filled out. Every IT consultant knows that details are critical to a jobs success.
For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.
Image created by Jack Wallen for TechRepublic.
Client
Client
Creating a new client is simple and key to keeping track of assets as you will associate assets you create to clients in your system.
For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.
Image created by Jack Wallen for TechRepublic.
Asset
Asset
When creating an asset you can associate that asset to a client, a room as well as enter quite a lot of details about said asset.
For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.
Image created by Jack Wallen for TechRepublic.
