Spotlight: Web Help Desk

Project Management

Spotlight: Web Help Desk

By Jack Wallen April 8, 2010, 12:41 AM PDT

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Ticket submission

The submission of tickets is simple for both client and consultant.

For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

Ticket details

From this tab, of the ticket submission form, very granular details of the ticket can be filled out. Every IT consultant knows that details are critical to a jobs success.

For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

Client

Creating a new client is simple and key to keeping track of assets as you will associate assets you create to clients in your system.

For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

Asset

When creating an asset you can associate that asset to a client, a room as well as enter quite a lot of details about said asset.

For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

By Jack Wallen

Jack Wallen is an award-winning writer for TechRepublic, The New Stack, and Linux New Media. He's covered a variety of topics for over twenty years and is an avid promoter of open source. For more news about Jack Wallen, visit his website jackwallen.

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