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  TechRepublic Premium

  Feature Comparison: Help Desk Ticket Management Solutions

  By deploying the right help desk ticket management system, successful growing businesses can document, manage and solve technical problems for employees and customers systematically and efficiently. The following guidelines from TechRepublic Premium will help you evaluate solution criteria and find, document and deploy the best solution for your business. From the guide: When choosing which ...

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  TechRepublic Premium

  Scheduled Systems Outage Checklist

  Properly managed, planned systems outages need not prove contentious or disruptive. With a little foresight, even scheduled service interruptions can be coordinated in ways that catch no one by surprise and minimize productivity issues. Check out the accompanying checklist from TechRepublic Premium to learn more about coordinating scheduled systems outages. From the checklist: CREATE A ...

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  TechRepublic Premium

  WordPress Security Checklist

  Stories of virus and malware infections, data loss, system compromises and unauthorized access dominate headlines, and your WordPress website may be contributing to the problem. WordPress is the most popular CMS in the world. According to Colorlib, WordPress is used by over 800 million websites worldwide. But unfortunately, that popularity also makes it one of ...

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  TechRepublic Premium

  Quick Glossary: Cybersecurity Countermeasures

  Cybersecurity attacks are inevitable for modern businesses. Therefore, it is vital that businesses deploy countermeasures to mitigate the damage these attacks cause. This quick glossary from TechRepublic Premium explains the terminology behind the most common cybersecurity countermeasures. From the glossary: CHECKSUM Refers to a numerical value that is calculated based on the contents of the ...

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  TechRepublic Premium

  Data Classification Policy

  In many ways, data has become the primary currency of modern organizations. It doesn’t matter whether you are a large business enterprise, SMB, government or nonprofit, the collection, management, protection and analysis of data is a determining factor in your overall success. This policy from TechRepublic Premium establishes an enterprise-wide framework for categorizing and classifying ...

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  TechRepublic Premium

  Vendor Access Policy

  It’s common for third-party vendors to require access to company systems, resources or facilities in order to provide service or maintenance, support company functions and personnel or engage in security or monitoring endeavors. The purpose of this Vendor Access Policy from TechRepublic Premium is to establish appropriate guidelines for providing, monitoring, adjusting and terminating vendor ...

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  TechRepublic Premium

  Interview Questions Form to Track and Rate Candidates

  To make interviewing job candidates for IT support positions a little easier, TechRepublic Premium has collected and categorized a number of interview questions submitted by its members. You can use some of these questions as written but will need to modify others to match the job skill you are seeking. From the download: PREPARATION QUESTIONS ...

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  TechRepublic Premium

  Video and Online Conferencing Policy

  While video teleconferencing has been used as a common business tool for many years, the associated principles regarding etiquette may not be as familiar as it should be to all of your employees. This Video and Online Conferencing Policy, from TechRepublic Premium, can help your business establish a common set of rules all of your ...

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  TechRepublic Premium

  Quick Glossary: Solid State Drives

  Modern businesses collect extraordinary amounts of data, so knowing when and why you should deploy solid state drives will continue to be crucial to the development of your IT infrastructure strategy. It is vital that everyone involved in data management, particularly regarding storage, have a clear and complete understanding of the terminology surrounding SSDs. This ...

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  TechRepublic Premium

  Drone Usage Policy

  Unmanned aircraft systems, more commonly known as drones, have quite literally taken off by performing many new and inventive commercial applications. Delivering packages, recording terrain, reporting news, documenting wildlife and even providing internet access are just a few of the functions drones can offer. The list is sure to grow longer and more diverse as ...