Case Study: LogMeIn Rescue and Rice Toyota

Provided by: LogMeIn
Topic: Project Management
Format: PDF
As Rice Toyota has grown, so has its dependence on computer applications and systems to deliver a high level of customer service and customer satisfaction. With more than 180 employees using computers to access applications in four buildings, Rice’s small IT department was increasingly challenged to resolve user support issues while keeping systems up and running. With an average of 80 help desk tickets a week, and employees working onsite in four different buildings as well as remotely, the dealership’s IT manager sought a solution that would enable him to more rapidly resolve issues and keep employees focused on serving customers.

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