In Forrester’s 31-criteria evaluation of enterprise content management (ECM) business content services vendors, we identified the 11 most significant software providers — including Alfresco Software, Box, EMC, Everteam, IBM, iManage, Lexmark International, M-Files, Microsoft, OpenText, and SpringCM — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help enterprise architecture (EA) professionals select the right partner to manage their business’ critical content.