Quality assurance refers to the processes being used to manage the project and to build the deliverables. This is in contrast to quality control, which refers to the activities used to create the deliverables. Because you are not responsible for the creation of the deliverables (quality control), you need to be comfortable that the outsourcer is using sound processes (quality assurance) to manage the project and build the deliverables.

This quality assurance checklist for outsourced projects, from TechRepublic Premium, contains criteria necessary to verify the up-front agreements contain the information necessary to subsequently manage the relationship, the project is proceeding on track, you know about any deviations from the project work plan, and the project concludes as you expect based on the project definition and contract.

• Featured text from the download:

  ONGOING QUESTIONS TO VALIDATE AT KEY MILESTONES

  Can the vendor clearly explain where the project is versus where it should be at this time?

  Is the outsourcer following its procedures for managing issues, scope, risk, quality, etc.?

  Are issues being resolved in a timely manner?

  Are scope-change requests being managed, and is the sponsor formally approving changes?

  Are risks being identified and managed successfully?

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