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  • A Practical Guide to Efficient Security Response

    White Papers // Jun 2017 // provided by ServiceNow

    Efficient response to security incidents is one of the biggest challenges for Information Security Leaders. That’s why choosing an integrated response platform is so important. Learn how with a great security operations solution in place, your team can make threat and vulnerability identification, remediation, and coordination efforts more efficient.

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  • Status Quo Creates Security Risk: The State of Incident Response

    White Papers // Jun 2017 // provided by ServiceNow

    In late 2015 and early 2016, the Enterprise Strategy Group (ESG) conducted a research survey of 184 IT and cybersecurity professionals with knowledge of, responsibility for, or day-to-day operational oversight of incident response processes and technologies at their organizations. This whitepaper analyses the results of that survey.

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  • How to Overcome Today's Top ITSM Challenges

    White Papers // Mar 2017 // provided by ServiceNow

    Go from poor IT support to customer delight. This report explores the challenges that are keeping your IT service delivery team from succeeding. This IT blueprint will help you to transform your service desk into a business function that can deliver a great user experience, superior support and offers the...

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  • eBook: Accelerate Service Delivery with Automation

    White Papers // Nov 2016 // provided by ServiceNow

    Goodbye manual processes, hello productivity. Learn how automation is the key to saving time and boosting satisfaction. This eBook will help you reclaim lost productivity with an overview of the objectives and benefits of automation, best practices for transforming your ITSM into modern, reliable experience and useful measurements for gauging...

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  • Servicenow eBook: A Practical Approach to ITIL Adoption

    White Papers // Nov 2016 // provided by ServiceNow

    The adoption of ITIL is widespread and tens of thousands of companies are already reaping its benefits. But, as with any process, there are a number of common ITIL adoption mistakes to avoid. In this eBook, you will learn the top five mistakes that occur during vision, planning and implementation...

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  • eBook: Investing in ITIL-Aligned ITSM Technology

    White Papers // Nov 2016 // provided by ServiceNow

    In this ebook you will learn how to fit-for-a-purpose ITSM platform can help with ITIL adoption and IT Operations. This ebook will justify the investment in a fit-for-a-purpose ITSM platform and help you understand your requirements to select the best technologies for supporting your ITIL implementation.

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  • Today’s State of Work: The Productivity Drain

    White Papers // Nov 2016 // provided by ServiceNow

    Download the infographic "Today's State of Work: The Productivity Drain" to learn how manual business processes are putting employee productivity on hold. The time is ripe for IT to challenge the way people work, and by automating everything as a service, everyone wins. View now to see how you measure...

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  • Incident Management A Practical approach to adoption

    White Papers // Nov 2016 // provided by ServiceNow

    In this eBook, you will learn the top five ITIL vision mistakes, the top five ITIL planning mistakes, the top five ITIL “implementation” mistakes and how leading companies start with ITIL.

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  • Crossing the Legacy ITSM Chasm

    White Papers // Nov 2016 // provided by ServiceNow

    IT Service Management (ITSM) is changing dramatically in scope and value in many IT environments, according to EMA industry research. And yet in some IT organisations, ITSM remains a reactive holdover with declining relevance to both the business and to IT as a whole. This can result in severe impacts...

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  • 8 Tips for Winning the IT Asset Management Challenge

    White Papers // Nov 2016 // provided by ServiceNow

    A successful IT Asset Management (ITAM) program can help you lower your costs and increase your asset utilization. You benefit by avoiding unplanned expenses, reducing the effort required to manage your assets, and making better business decisions. ServiveNow outlined eight specific recommendations for building an ITAM program that delivers measurable...

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