Toyota Motor Europe (TME) had no tools to manage 3,500 car-diagnostic PCs running outside the corporate domain at 3,000 dealerships. NMSC employees performed on-site support for mechanics, which often entails travel time. Sometimes, NMSC staff called an external company to reinstall all the software on the PC. Either scenario incurred wasteful downtime at the dealerships. ...
Outdoor leisure and adventure equipment wholesaler and distributor, to process transactions, staff had to manually integrate data from different sales, purchasing, inventory and accounting modules. As turnover increased, efficient despatch became more difficult. SGA wanted to streamline processes, while also improving reporting. With the help of MicroChannel Services, SGA staff deployed Microsoft Dynamics GP, automating ...
Sinopec Beijing Yanshan Company is one of China’s largest producers of synthetic rubber, synthetic resins, phenol-acetone, and other high-quality oil products, there challenges were ineffective management of the vast number of computers, burden of IT expenses grew annually and data security was a concern, with rampant problems. They chose Cisco to overcome these challenges. They ...
RoseBud Technologies differentiates its services by building and sustaining long-term customer relationships. Acting in a vendor-agnostic, purely consulting role, RoseBud works to understand customers’ business goals and helps them to create and maintain the right technology infrastructure for their businesses. RoseBud Technologies wanted to benefit from cloud computing and transition away from inefficient on-site support ...
Significant business expansion has increased the popularity of Ted Baker online and www.tedbaker.com has seen significant growth in visitors. The team at Ted Baker needed to find a way to support those customers online who need guidance in exploring the variety of collections. This LivePerson case study shows how personalising the Ted Baker online shopping ...
Virgin Atlantic offers end-to-end differentiated customer service starting at the point of booking via their website. Offering this high level of service, while dealing with fluctuating levels of customer enquiries, by email in particular, had proved a significant challenge for the Virgin Atlantic team. This case study outlines how Virgin Atlantic increased its service levels ...
IlliniCloud provides public school districts in Illinois with access to virtual services, online storage, and high-speed network conductivity. Their challenges are they offer scalable, secure services to school districts, Provide new services hosted in cloud and reduce cost of services. They chose Cisco to overcome these challenges. They deployed to virtualized data center to increase ...
The MOJ in the Kingdom of Saudi Arabia has been responsible for improving the administration of a vast system of courts and judges in a country the size of Western Europe. The Saudi Ministry Of Justice (MOJ) needed a resilient and scalable data warehouse to support the modernization of courts administration and notaries who act ...
As the pre-eminent grocery store chain in the U.S., Kroger needs to connect with not only customers. Staying in contact requires employees to have a reliable communications provider offering easy-to-use conferencing services, available customer support and simple billing procedures. Kroger implemented InterCall’s Reservationless-Plus audio conferencing platform to over this challenge. The benefits of implementing InterCall ...
Two district councils in the United Kingdom formed Compass Point Business Services (CPBS) to provide shared, back-office and frontline service delivery and enable the savings and efficiencies public-sector entities must achieve. CPBS required a robust business infrastructure to enable effective service delivery. Engaging with Hitachi Solutions and Microsoft, the company implemented Microsoft Dynamics AX 2012 ...