Iress eliminated 500 emails per day by managing critical issues in Slack. Leveraging Slack as part of a broader support strategy has helped Iress cut the average response time for complex customer issues from eight days to two and led to a 64% decrease in the customer support ticket backlog. See how.
Organizations must empower, inspire, and enable their employees to serve their customers better. And employees want the best technology, devices, and applications at their fingertips to do so. As organizations continue their journeys toward digitizing the workplace, the technology environment and the ecosystem play an increasingly important role in employees’ working lives. Employees want to ...
MuleSoft commissioned independent market research company Vanson Bourne to survey 650 IT leaders from global enterprises to discover: What is the state of today’s digital transformation initiatives? How is the role of IT evolving in the customer-centric era? What are the top challenges IT organizations face? Which strategies are enterprises adopting to get ahead of ...
Small business decision-makers are cautiously optimistic in the current business climate and are focused on business growth. Key to that growth is their relationship with customers, namely customer retention. However, many lack a knowledge or understanding of customer-centric technology that would allow them to meet these goals. This leaves significant room for business applications like ...
Growing your business is an uphill climb — especially without a clear understanding of where you want to go. So how do you map out your path? With Salesforce’s out-of-the-box solutions, small businesses can easily implement cutting-edge technology and connect everything they use to run their businesses. On average, customers using Salesforce have seen a ...
Small and medium-sized businesses (SMBs) around the world are major drivers of today’s economic growth, representing over 90% of the business population, 60%–70% of employment, and 55% of GDP in developed economies. Their leaders are hard-working, passionate entrepreneurs who face unique challenges, which change and evolve as their businesses grow. This report examines the obstacles ...
When an organization offers services aimed at maximizing payment success for customers while ensuring a safe environment to do business, security is always top of mind. That’s the case for CashFlows, a fast-growing, innovative provider of merchant payment solutions. Processing payments for over 1,000 customers and powering more than 34,000 ATMs across Europe, CashFlows needed ...
When an organization offers services aimed at maximizing payment success for customers while ensuring a safe environment to do business, security is always top of mind. That’s the case for CashFlows, a fast-growing, innovative provider of merchant payment solutions. Processing payments for over 1,000 customers and powering more than 34,000 ATMs across Europe, CashFlows needed ...
An oil company recently expanded its operations into distant locations and was now the target of motivated vandals. It needed to protect the perimeter of even its non-hazardous facilities. Find out how this company gained real-time visibility over hundreds of miles of remote pipeline, in under 3 months – while cutting the costs of maintaining ...
The number of attempts to defraud organizations is increasing each day. Today’s fraudsters are skilled in social engineering and the use of sophisticated methods, and deception to obtain confidential information is staggering. The latest cutting-edge advances in machine learning techniques now enable the exposure of previously undetected fraudulent intent to prevent future attacks like identity ...