After Hours
After HoursOn-Demand Webcast – The Next Disruption: The Experience Economy and Customer Outcomes
Companies like Apple, Uber, and Starbucks are showing the world that customers don’t necessarily buy products – they buy outcomes. These outcomes are the inherent need or desire that customers are trying to satisfy, and C-level executives are realizing that the key to success lies in delivering those outcomes. A focus on outcomes is critical ...