Recruiting a help desk support candidate with the right combination of technical experience and communication skills will require a comprehensive screening process. 

This customizable hiring kit, created by Mark W. Kaelin for TechRepublic Premium, provides a framework your business can use to find the right person for the job. The kit includes salary details, a job description, interview questions, and a job advert.

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  DETERMINING FACTORS, DESIRABLE PERSONALITY TRAITS, AND SKILLSETS

  Beyond all the required technical expertise and knowledge, a help desk support professional must also possess the proper temperament for the job. Frustrated and agitated users, whether external or internal, can be illogical, volatile, and abusive. Those expressions of frustration must be met with calm professionalism supported by tact and control. This is another personality trait that will not be possessed by all candidates.

  Whether changes in technology come through outside influences or from internal innovation, the professional must be able to communicate with engineers and developers as they create new software and deploy new hardware. Help support staff use this communication to anticipate potential problems for users and prepare solutions before deployment. Candidates should also be able to demonstrate the ability to communicate and glean information from all levels of an organization.

Improve your recruitment process with our in-depth 12-page document. Previously priced at $39, this is now available for download at just $9. Alternatively, enjoy complimentary access with a Premium annual subscription.

TIME SAVED: Crafting this content required 20 hours of dedicated writing, editing, research, and design.