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ROI of Modern Fraud Prevention
The stakes for lack of fraud prevention in the contact center have never been higher. Modern fraud prevention programs must focus on monitoring and preventing fraud through the voice channels.They need to become proactive by using technology such as predictive analytics and machine learning to predict the likelihood of fraud...
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Introducing the Journey Excellence Score (JES)
The Journey Excellence Score (JES) delivers on the promise of omnichannel analytics by combining hundreds of attributes from multi-touchpoint interactions with customer satisfaction survey responses and sentiment scores to evaluate the quality of the end-to-end customer journey. See how JES can help you predict the likelihood of negative outcomes,...
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ROI of Modern Fraud Prevention
The stakes for lack of fraud prevention in the contact center have never been higher. Modern fraud prevention programs must focus on monitoring and preventing fraud through the voice channels.They need to become proactive by using technology such as predictive analytics and machine learning to predict the likelihood of fraud...
Download Now -
Introducing the Journey Excellence Score (JES)
The Journey Excellence Score (JES) delivers on the promise of omnichannel analytics by combining hundreds of attributes from multi-touchpoint interactions with customer satisfaction survey responses and sentiment scores to evaluate the quality of the end-to-end customer journey. See how JES can help you predict the likelihood of negative outcomes,...
Download Now -
The Watson for Natural Resources Innovation program is advancing the pace of transformation in the oil and gas industry. Clients, such as Plains Midstream, Minestar Group and OpsMobil are already building prototypes based on operational capabilities to advance business value in the areas of asset and maintenance performance, operational effectiveness,...
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The Watson for Natural Resources Innovation program is advancing the pace of transformation in the oil and gas industry. Clients, such as Plains Midstream, Minestar Group and OpsMobil are already building prototypes based on operational capabilities to advance business value in the areas of asset and maintenance performance, operational effectiveness,...
Download Now -
Artificial Intelligence in Banking and Risk Management
It is real or is it hype? Any fast-emerging or highly publicised technology will always attract skeptics. Artificial Intelligence which is one of the most hyped and popular technologies in today's tech marketplace is no exception. Discover how AI can help you to reap benefits in a new age of...
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Beyond the PC: Lenovo's ambitious plan for the future of computing (cover story PDF)
Lenovo, a leading PC manufacturer and a top-five player in the server market, has recently returned its smartphone group to profitability. After visiting its China HQ, Charles McLellan reports on Lenovo's future. From the story: How often have you read that the PC is dead or dying? Many times, no...
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Readiness for Transformative AI: Getting your house in order
In this dynamic and lively conversation, TechRepublic Editor in Chief Bill Detwiler sits down with Forrester VP and Principal Analyst Sucharita Kodali and Blue Badge Insights CEO Andrew Brust to find out what role AI can play in a company’s digital transformation and how to best implement this emerging technology....
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You Could Win $200K by Joining the Call for Code 2019 Challenge
Call for Code is a global challenge asking you, the developer, to build solutions to help communities better deal with natural disasters. So far over 100,000 developers have answered the call, with solutions being built on the cloud using open source AI, blockchain and IoT technologies. Solutions are already being...
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