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The Future of Customer Engagement
Explore the future of customer engagement. Seamless customer engagement is the answer to survive in this digital age. Learn more about: Shifting to decentralised customer information Intelligent digital engagement systems New channels for customer interaction
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Aligning AI for Your Customer’s Best Experience
Learn more about how you can leverage AI technology to improve your customer journey. Learn more about the role of AI in Customer Acquisition Customer Service Agent Augmentation
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Cognitive Procurement: Seizing the AI opportunity
When applied to core processes and workflows, AI, automation, blockchain and the IoT can help reinvent the procurement function. Re-engineer workflows to use cognitive capabilities for instant insights and connected experiences Curate high quality, proprietary data proactively for insights that lead to actions and outcomes Integrate processes across organizational...
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Experience IBM Watson Order Optimizer
How can retailers efficiently leverage inventory from one channel to serve another without breaking the bank? See how IBM Watson Order Optimizer helps fulfillment, operations, and inventory: Gain a holistic view of omnichannel operations across different functional areas and optimize in real-time against multiple, competing business objectives Utilize inventory...
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Three reasons why you need a better view of your inventory Real-time inventory visibility software
Businesses can’t be content with inaccurate inventory counts anymore. Omnichannel has changed the game. Retailers and other B2Cs need to see all of their inventory in real-time in order to profitably offer the fulfillment options that customers are demanding -- BOPIS, BORIS and ship-from-store. And B2B firms need greater inventory...
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Whitepaper: Diversity in the Digital Workplace
Robotic Process Automation (RPA) is now considered mainstream and no longer confined to the back office. Rather than just rules-based task automation, we have added artificial intelligence (AI), machine learning (ML), deep learning, and other technologies, along with a vast array of analytics capabilities to enhance the intelligence of the...
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What’s AI Got To Do with It? Security and IT Pros Debate the Role of AI in New SANS Institute Survey
There is now broad consensus among security professionals that artificial intelligence (AI) technologies can play an important role in reducing cyber risks. Exactly what that role is, however, and how it will evolve over time remains unclear for respondents to a new SANS Institute research study sponsored by BlackBerry Cylance....
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Blockchain can help transform supply chain networks in the chemicals and petroleum industry
Supply chain relationships in the chemicals and petroleum industry are as vast and intricate as the geographies in which they operate. In the current "lower-for-longer" crude oil market, capitalizing on meaningful insight, cost take out, and the associated transformation opportunities for efficiency and longevity are keys to profitability. This applies...
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Supply chain excellence in the chemical industry
Decrease operational costs with superior supply chain optimization solutions with IBM. We live in an age where competitive advantage is comprised of speed and adaptability. The chemical industry is no different, with companies fundamentally transforming their internal workings maintain market position. This ensuing disruption also creates opportunities to get...
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Supply chain transformation in the chemical industry
The next generation of supply chains will use AI and blockchain to manage products, services and data. The landscape is already changing, with 46% of executives saying that AI and Cloud applications will be their greatest areas of investment over the next three years. Learn why digitizing legacy...
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