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Mobile Shopping Behaviors: Browsing, Buying or Both?
We wanted to learn a bit more about how consumers today use mobile devices to shop and buy, so we conducted a survey of 1000 US consumers. Much of our analysis focuses on three demographics – millennials (ages 18-34), Gen Xers (ages 35-54) and baby boomers (ages 55 and above)....
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Online or In-Store? Exploring the Shift in Shopping Behavior
Consumer shopping behavior is changing. And with so many resources at their disposal, it’s not difficult to see why. Retailers who want to successfully navigate this exciting period need to better understand the channels their customers are shopping on, how they are using technology to shop and the factors...
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Ecommerce Platform Benchmark: What Commerce Marketers Need Now
Gradual shifts are beginning to emerge in the ecommerce platform landscape. Our third annual survey of commerce marketers found that concerns over website functionality have diminished, while the hunt for solutions to increase customer loyalty and personalization is becoming more critical. And the wariness over cloud-based SaaS systems has...
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The Commerce Marketer's Guid to Turning Shoppers into Buyers
The buyer’s journey is constantly evolving, and it can be difficult to keep up with the ever-changing expectations of the consumer. With so many potential touch points between new website user and returning customer, it’s essential that your business be prepared every step of the way. The tools are there...
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Inside the Minds of Ecommerce Execs
We surveyed ecommerce executives from the US, the UK, Canada, Australia and the Netherlands to learn more about their best practices. We wanted to know more about their top priorities, how they’re responding to consumer needs and how they’re optimizing their digital and mobile strategies, among other insights. What are...
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Cisco Easy Pay: simple financing for better security in Thailand
Financial security is of utmost importance to ensuring your enterprise can thrive, yet so often, it makes the whole payment process difficult and painful. Discover the best offers on Cisco Finance Security technologies that make this process not only easy, but secure.
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Cisco Start: Bigger things start here in Thailand
As an SMB owner in Thailand, you need to constantly determine how to make the most of your limited resources by deriving the greatest value from every IT investment you make. Discover Cisco Start’s competitively priced suite of security, collaboration, enterprise networking, data center products and solutions that is specially...
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Cisco Start Entrepreneur Bundle from THB 28.500
Enterprise Wi-fi access is an important core for modern business, and for growing businesses, having a scalable solution that can be managed either on-site or through the cloud give you the flexibility you need. Give your users fast, reliable and secure Wi-Fi access with Cisco Start Entrepreneur Bundle.
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Scale your business with Self-service
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates...
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In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner...
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