- Filter by:
-
Content Type
-
Dell Technologies partnered with the independent futures research group Institute for the Future (IFTF) to explore how emerging technologies could reshape the work environment over the next decade. The research builds on the organizations' collaboration in 2017, when IFTF distilled informed opinions from 20 experts from around the world to...
Download Now -
Cyber Security: The Art Of Embedding Security Into DevOps Practices
It’s no secret that developers and security teams have a history of butting heads. But what impact does this have on the security of global businesses? In an effort to better understand the DevOps culture, Trend Micro commissioned independent research specialist Vanson Bourne to poll 1,310 IT decision makers in...
Download Now -
Cyber Security: Through The Eyes Of The Security Manager
Every day you face spiraling numbers of increasingly sophisticated threats, security incidents, outages – and a relentless stream of alerts. There’s constant stress over the time it takes to resolve them, and you’re almost always under-staffed and forced to use disconnected tools. Business units are creating extra hassle by building...
Download Now -
Leaving legacy IT is easier than you think
Slow, fractured and inefficient is no way to run IT. Yet, sadly, that’s the situation for many organisations saddled with an outdated, on-premises legacy IT service management (ITSM) tools. Old-school tools lack the capabilities needed for digital transformation, with time consuming, costly upgrades. This calls for a unified IT...
Download Now -
Driving Radical Customer Service Innovation
Businesses everywhere have come to realize that customer satisfaction is the foundation for their company’s longevity and success, and customer service is where this relationship comes to life. In this era of the customer, companies are under pressure to transform their customer experience. Customer experience can’t transform if...
View This Now -
Improve your customer experience with modernized field service management
Companies everywhere are putting a premium on customer experience in response to customer demand. Customers want efficient service that delivers results and respects their time and also want to avoid issues in the first place whenever possible. But many field service organisations today still manage much of their work...
View This Now -
Driving Radical Customer Service Innovation eBook
Businesses everywhere have come to realize that customer satisfaction is the foundation for their company’s longevity and success, and customer service is where this relationship comes to life. In this era of the customer, companies are under pressure to transform their customer experience. Customer experience can’t transform if...
View This Now -
Companies everywhere are putting a premium on customer experience in response to customer demand. Customers want efficient service that delivers results and respects their time and also want to avoid issues in the first place whenever possible. But many field service organisations today still manage much of their work...
View This Now -
A 6-step approach for ITSM and ITOM to work better together: Steps 1 and 2 - JP
There’s no doubt that IT is at the heart of the business transformation that will drive future success. But to completely fulfil their digital potential, organisations must find a way to deliver IT service management and IT operations management that work in unison. This starts with two critical steps:...
View This Now -
The Total Economic Impact of ServiceNow IT Business Management
ServiceNow IT Business Management (ITBM) provides a project and portfolio management solution that helps customers improve capital and resource optimisation while accelerating project time-to-value. It has helped customers solve issues such as delays and visibility, and by having a software-as-a-service (SaaS) solution they have saved time in deployment and provided...
Download Now