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How 12 organisations in Australia and New Zealand built trust and resilience
In 2020 businesses had to change the way they operated. Organisations had to pivot through many layers of uncertainty, while implementing new systems, launching products and retraining their staff. This e-book shares practical lessons from 12 businesses that were able to tackle the challenges that Covid-19 brought while navigating...
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Forrester Opportunity Snapshot: Engineering Lifecycle Management
This report from Forrester analyst Jefferey Hammond looks at Engineering Lifecycle Management tools as a means to accelerate digital transformation in software and product development tools.
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If there's one thing the Salesforce business has taught us, it's that transparency of information and sharing of knowledge are vital for business success. We live in a world where customers in all areas of their personal lives are connected and highly informed, with greater expectations from staff. Salesforce...
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IT Leaders' Handbook to Employee Engagement
Even before the pandemic, improving employee engagement was vital for attracting and retaining the best talent to help drive business performance. According to a global HR study, two-thirds of remote workers feel that they are not engaged with their business, and there is a seismic shift in how we...
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The IT Leaders' Handbook to Employee Engagement
Even before the pandemic, improving employee engagement was vital for attracting and retaining the best talent to help drive business performance. According to a global HR study, two-thirds of remote workers feel that they are not engaged with their business, and there is a seismic shift in how we work...
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Faster problem-solving at Xero, for customers and employees alike
Xero's customer experience (CX) team previously relied on emails to share guidance and documentation. When CX started using Slack, the team reorganized. The team now have 30 to 40 Slack channels —virtual spaces where teams can share messages, files and tools, and the customer support flow is smooth and streamlined....
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How Iress solves customer issues 4 times faster with Slack
Iress eliminated 500 emails per day by managing critical issues in Slack. Leveraging Slack as part of a broader support strategy has helped Iress cut the average response time for complex customer issues from eight days to two and led to a 64% decrease in the customer support ticket backlog....
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Act Now: Your Five Immediate Priorities To Secure A Hybrid Workforce
In just a few months, the pandemic has rapidly changed the way we work and live. Very few companies were prepared and equipped to shift to remote work as the government imposed stay-at-home measures. In order to support remote working arrangements, Australian businesses had to innovate or relax policies at...
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Get Your Free Active Directory Health Check
With SolarWinds® Server & Application Monitor (SAM), you can pinpoint replication failures within Active Directory.
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X-Ray Your Active Directory Environment for Free
Quickly find and resolve problems with Server & Application Monitor. You can see deep into your Active Directory environment to quickly identify and resolve issues: Authentication problems Slow network performance DNS issues Slow LDAP queries
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