Put Your Customers At The Center Of Your IT Operating Model
Digital transformation fundamentally changes the way customers, partners, and employers interact with and generate value from your company. To enable a customer-obsessed organization and drive digital transformation, IT must shift to a new operating model. This webinar explores the flaws of the most common digital transformation approaches, defines the characteristics of successful transformations that drive organizational success, and introduces Forrester’s framework for a high-performance IT operating model.
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