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2017 State of Global Customer Service Report

The Microsoft 2017 State of Global Customer Service Report examines how Customer Service is a key driver of customer loyalty, self-service is growing rapidly, but knowledgeable agents are more important than ever, and global customers of all ages are driving the digital experience.

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Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. You’ll receive primers on hot tech topics that will help you stay ahead of the game. Delivered Weekdays

Resource Details

Microsoft logo
Provided by:
Microsoft
Topic:
E-Commerce
Format:
PDF