5 Reasons Why GoToAssist Remote Support and Service Desk Go Better Together

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Provided by: Citrix
Topic: CXO
Format: PDF
GoToAssist Remote Support makes it easy to help remote customers with technology troubles. In only a couple clicks, you can see their screen, troubleshoot their software and even reboot their computer. And, just like that, complex issues that may have taken hours over email or phone are quickly identified and resolved. Meanwhile, GoToAssist Service Desk is an excellent way to manage your IT services. You get an eagle-eye view of not just each customer incident but all problems, changes and releases your team is involved in. Key benefits of having both tools: free up time and lower IT support costs, gain total visibility into your IT support services, streamline IT workflow for team members, easily assist customers anywhere, any time and more...
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