Business Value of ServiceNow Customer Service Management

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Provided by: ServiceNow
Topic: Digital Transformation
Format: PDF

In order to become focused on improving the overall customer service experience, businesses needed to consolidate and transform their support systems and processes across all products, business units and geographies.

This Forrester report explores how organisations can use ServiceNow to deliver a seamless customer service experience across all products and services while driving down costs and improving customer satisfaction.

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