Deploying Customer Service in the Cloud – The four phases from implementation to transformation

This white paper by Ovum is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to do so successfully and further evolve customer service in the cloud through four phases: implementation, consolidation, optimization and transformation.

These phases span an entire customer experience management strategy over a period of many years. When done right, however, the enterprise can have a unique customer culture and a sustained competitive advantage over the long-term.

Subscribe to the Cloud Insider Newsletter

This is your go-to resource for the latest news and tips on the following topics and more, XaaS, AWS, Microsoft Azure, DevOps, virtualization, the hybrid cloud, and cloud security. Delivered Mondays and Wednesdays

Subscribe to the Cloud Insider Newsletter

This is your go-to resource for the latest news and tips on the following topics and more, XaaS, AWS, Microsoft Azure, DevOps, virtualization, the hybrid cloud, and cloud security. Delivered Mondays and Wednesdays

Resource Details

Oracle logo
Provided by:
Oracle
Topic:
Cloud
Format:
PDF