Forrester TEI study finds Watson Assistant customers saw $24 million in benefits over three years. IBM recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of IBM Watson Assistant on organizations. Learn how IBM Watson Assistant can cut costs, drive revenue, and free precious resources for higher value work – all while improving customer NPS. Some benefits include: $24 million in benefits over three years; 337% ROI; Cost savings of $5.50 per contained customer conversation.