How Zendesk uses Slack

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Provided by: Slack
Topic: Collaboration
Format: PDF

Read to learn how engineering teams at Zendesk use Slack to manage incidents, prevent fraud and abuse, and keep senior leadership in the loop. Discover how incident managers use PagerDuty to get immediate technical help by going into the relevant engineering channel in Slack and typing /whosoncall to bring up a list of available engineers.

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