In analyzing the results of Microsoft Dynamics 365 deployments, Nucleus found that for
every dollar spent, companies realized an average of $16.97 in returns. This is significantly
higher than the average for both enterprise resource planning (ERP) and customer
relationship management (CRM), which deliver, on average, $7.23 and $8.71 respectively.
Nucleus found that companies taking advantage of Microsoft’s investments in cloud and
usability, as well as integration and analytics, were able to achieve significant returns by
increasing productivity and revenues and reducing costs.