SIP Trunks – Benefits and Best Practices

Back in the days of wireline telephony, when all phone calls went over the Public Switched Telephony Network (PSTN), businesses would purchase “trunks” -dedicated lines or a bundle of circuits – from their service provider.

Back in the days of wireline telephony, when all phone calls went over the Public Switched Telephony Network (PSTN), businesses would purchase “trunks” -dedicated lines or a bundle of circuits – from their service provider. Today the new model of “trunking” to IP- enabled enterprises can result in lower telephony costs and a rapid return on investment (ROI) plus the opportunity for enhanced communications within the enterprise as well as with vendors, customers and partners.

A SIP trunk is a service offered by an Internet Telephony Service Provider (ITSP) that uses SIP to set up communications between an enterprise PBX and the ITSP. A trunk encompasses multiple voice sessions – as many as the enterprise needs. While some see SIP as just voice, SIP trunking can also serve as the starting point for the entire breadth of real-time communications possible with the protocol, including instant messaging, presence applications, whiteboarding or application sharing.

The possibility for a rapid return on investment is a key driver of SIP trunk deployments.

SIP trunking delivers the following benefits:

• Eliminates costly BRIs (Basic Rate Interfaces) and PRIs (Primary Rate Interfaces) services.
• Removes the need to invest in additional PSTN gateway capacity as you grow
• Reduces capital expenditures: edge devices offer a lower investment path in adding new lines as they are typically cheaper per line than the corresponding PSTN gateway
• Optimizes bandwidth utilization by delivering both data and voice via the same connection
• Maximizes flexibility in dimensioning and usage of lines as you avoid having to buy capacity in chunks of 23 (T1) or 30 (E1) lines
• Provides flexible termination of calls to preferred providers; calls to anywhere worldwide can be made for the cost of a local call.
• Enables redundancy with multiple service providers and links.

There are three components necessary to successfully deploy SIP trunks:

• IP-PBX with a SIP-enabled trunk interface,
• Enterprise edge device that supports SIP
• Internet telephony or SIP trunking service provider (ITSP).

The productivity benefits that come with SIP and SIP trunking are also significant. By extending the SIP capabilities of the corporate network outside the LAN, satellite offices, remote workers and even customers can use VoIP and other forms of real-time communications applications to break down barriers of geography to share ideas and increase productivity.