The evolution of process automation: Moving beyond basic robotics to intelligent interactions

For over 5,000 years automation has had a long history of impacting the business world. In current day we are now moving into a world of artificial intelligence (AI) is now creating a new phase: Intelligent automation.

Intelligent automation is changing the way enterprises operate by using advances in technology to optimize processes, personalize customer experiences and enhance decision making. In this report, we reveal the steps pioneering organizations are taking toward intelligent automation, as well as the ways they balance the operational efficiencies gained with the changes for their workforce.

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