The Future of ITSM: Service Management Plat forms for Digital Transformation

As more enterprises undergo digital transformation to the 3rd Platform of computing — which comprises cloud, mobility, big data/analytics, and social business — the nature of IT and IT service management (ITSM) is rapidly changing. With more lines of business making their own technology decisions, IT must remake itself into a more service management–oriented and business-oriented organisation.

Resource Details

Hewlett-Packard (HP) logo
Provided by:
Hewlett-Packard (HP)
Topic:
Mobility
Format:
PDF