extreme sensitivity to delay and packet loss compared to other network applications such as web and e-mail services, presents a real challenge. A basic understanding of VoIP traffic and of the quality metrics provided by VoIP monitoring tools will help keep your network running smoothly. Follow our .
This white paper guides you through the essentials of VoIP troubleshooting
, including common problems and the metrics you should employ to fix and prevent them. You'll learn how these metrics relate to one another and to overall VoIP health
. You'll also learn the best practices for keeping your VoIP network flowing smoothly, your time-to-resolution low, and end users happy.