Atomicwork, a modern service management platform leveraging agentic AI to streamline enterprise workflows, has secured $25 million in Series A funding to address the challenges faced by IT teams head-on.
The funding is led by Khosla Ventures and Z47, with participation from top VC firms in the AI SaaS space, including Blume Ventures, Battery Ventures, and Peak XV Partners.
CIOs and IT leaders are facing an increasingly complex IT landscape and traditional ITSM tools are no longer enough to tackle the challenges faced by fragmented technology that creates friction in the flow of work for growing businesses.
With the rapid adoption of AI, Atomicwork is set to redefine how enterprises run their internal services, without having to deal with complex and outdated systems.
Tackling the hurdles faced by today’s CIOs
CIOs of modern enterprises are under pressure to meet a wide range of expectations from both end users and the C-suite. Employees and end-users look for better experiences while reaching out to IT support. Their IT teams, on the other hand, are bogged down by manual processes and ticket backlogs.
There is also the expectation from the broader management for CIOs to try and bring in AI-driven solutions that align with existing tech strategy and processes. They are expected to modernize IT operations while maintaining efficiency, security, and compliance–all while keeping associated costs in check.
Atomicwork is rethinking enterprise service delivery with a ground-up, AI-driven approach to automate complex workflows and improve end-user experiences. By introducing enterprise AI agents and an integrated service platform, they’re focusing on freeing both end-user and IT team time spent on handling repetitive issues.
Powering the future of service management with agentic AI
Unlike traditional automation, Atomicwork focuses on building their crew of AI agents to reason, adapt, and plan actions autonomously, reducing manual effort. From triaging requests intelligently to enabling self-healing systems, their agentic service management platform is designed to empower IT teams be more productive and remove friction from their work.
Companies like Ammex Corp, Zuora, and Pepper Money have implemented the Atomicwork platform successfully already and are seeing incredible returns. Chad Ghosn, Global CIO and CTO at Ammex Corp, says “The ROI on deploying Atom across our teams has been incredible. Unlike Jira Service Management, Atom allowed us to maintain our IT service team without adding a single headcount in six months. It handles simple queries that used to interrupt our Finance team, and it provides our CEO with real-time updates on shipments and orders – questions that would normally require a phone call or an email or a meeting, disrupting someone’s day.”
Atomicwork’s Series A funding, led by prominent global investors, underscores its potential to redefine service management. The company plans to use this investment to enhance AI capabilities, expand its global footprint, and accelerate its platform development.
Speaking on the new milestone, Vijay Rayapati, CEO of Atomicwork, remarks, “Our agentic service management platform represents a paradigm shift with AI agents, with minimum training or supervision, taking over not just routine tasks but also complex business workflows with built-in enterprise knowledge graph and employee context.”
It is truly refreshing to see companies take a brand new approach to service management with agentic AI. The future of IT does look exciting!
For more information, visit Atomicwork’s website.