How T-Mobile app humanized customer service in one simple move
How T-Mobile app humanized customer service in one simple move
Length: 02:15 | March 22, 2017
Learn how T-Mobile improved their app from 1.2 stars to 4.5 by implementing an asynchronous chat feature that adapted to the way people normally send text messages.
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Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations that are changing the world, including IoT, 5G, the latest about phones, security, smart cities, AI, robotics, and more. Delivered Tuesdays and Fridays Email Address By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy. ...
