Salesforce Workforce Engagement brings capacity planning and staff training tools Service Cloud
Salesforce Workforce Engagement brings capacity planning and staff training tools Service Cloud
Length: 13:59 | December 4, 2020
Melissa Matross, SVP of Product Management at Salesforce talks with TechRepublic's Bill Detwiler about Workforce Engagement, which adds AI-based service call prediction, personnel capacity planning and staff training tools to Salesforce Service Cloud.
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