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1 admin is good to manage ???? computers

By trockii ·
I currently have 35 computers and 3 servers I am responsible for in 2 separate locations. One location has 25 and the other 10. I have no problem handling this by myself currenly. Our company is looking to merge with another company with 200 computers. How many people should the IT team consist of? Should one person be able to handle 235 computers along with 8 servers?

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by tfazio In reply to 1 admin is good to manage ...

Depends on the users and how 'needy' they are. I manage 70 users & 70 workstations and 11 servers in 4 different locations with just the help of a consulting firm person coming in 1 day/week. There will be spikes and those are the things where you have to watch it, just don't plan too many rollouts/updates all at once! Good luck!

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admins & computers

by afram In reply to 1 admin is good to manage ...

I've heard some say 1 admin for every 50 computers and others say 1 admin for every 100 computers. Depends on how many different software packages are being used.

For 200 machines, you may want to look some of those patch management tools and Active Directory Group Policies.

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by jhansen In reply to 1 admin is good to manage ...

i managed about that many computers for a company for about a year. at most, you may need one assistant to handel the BS problems like reboots.

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by jhansen In reply to 1 admin is good to manage ...

i managed about that many computers for a company for about a year. at most, you may need one assistant to handel the BS problems like reboots.

Check out for online backups. Computer techs, resellers needed. Sign up and start making extra money.

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by Packratt In reply to 1 admin is good to manage ...

It really does depend on how your network is set up, what processes you have in place, what software tools you use, and most of all, it depends on what your users and management is like.

With the right network design, uniform desktop builds with the right configuration, a good set of managment tools, and a user base that adheres to policy with managers who enforce and understand why they have usage policies a single person could administer several hundred workstations and several servers.

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Definitely maybe...

by featherman In reply to 1 admin is good to manage ...

When supporting a mixed Mac/PC network (650 Macs, 175 desktop PC's, 215 remote PC notebooks), we required 4.5 support analysts; there were 9 servers and 1 network admin (who did ALL network/server work and NO desktop work). This gives a (total) ratio of about 180:1

The Navy/EDS (the NMCI project) has a NOC technician to user ratio of approximately 3000:1 with a heavily scripted AD2000 structure.

Can it be done? Most assuredly. Do you WANT to do this? Depends on a bunch of factors - how much effort are you willing to put into initial network setup? How much resistance will your user community give you when faced with what most likely a reduction of their current level of system access an "freedom"? How much leeway will you be given to design the network's policies? Can one person at each (physical) location be designated as a technology contact, in case someone needs to go "hands on", or can there be arrangements made for an outside contractor to be brought in on short notice on an as needed basis?

If you ask Microsoft, the answer is a resounding "YES"...

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by saintjohnhawke In reply to Definitely maybe...

I think there are three major factors here:

1) The software you have in place
I'm currently using several packages, and some home-grown VBScript solutions. I can fully administer any computer in my support area from my desk. Right down to watching the user's screen and taking over if necessary. Software patches and updates, Fresh installs, repairs, everything is packaged and available anywhere with a click.
I'm absolutely hideously bored, supporting 300 end users and 12 servers.
There was a period of time, when we took on another department and added 35 users. Until they were rolled into our current system (about two months) it was an absolute nightmare. those 35 people kept me FAR busier than the other 200+ upstairs, because I had to walk down several floors any time they needed something I couldn't explain over the phone.

2) The types of users
Are they going to call you when the text in MS Word is "in bold even though bold isn't selected" (115% zoom)? or are they capable of figuring basic things out on their own? What about repeat calls for the same problem?

3) The Hardware
Is it old? Is it under warranty, or do you have to pry it open yourself?

With my current system, and users who only call when there's an actual technical difficulty, and brand new warrantied hardware for all, I could easily support an extra thousand people.

Any one of these three pillars starts laxing and I quickly become swamped.

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by trockii In reply to

No one here has any clue about anything technical. I was just called this morning by an user asking how to add another tab at the bottom of his excel document. I tried to explain over the phone, but ended up having to walk to his desk and show him how to do it. This same user couldn't figure out how to open a file off a floppy disk.

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by chuck In reply to Unfortunely

You have nightmare users.

Here's some suggestions:

1. Planning, planning, planning. Did I mention
planning? As has been noted before, the right
network structure and software choice will make
this work or not work for you. I would certainly
look at implementing policies, rapid deployment,
and remote monitoring tools. Maybe ScriptLogic
and Nagios will do the trick for you. Maybe
you'll need Tivoli. Spend some time to research
the products that will make your life easier,
even if you have to do it on your own time. Your
sanity is in the balance.

2. Track your support calls. Make a note of the
ones that can be rectified with user training
(i.e., the one you mentioned).

3. Provide user training. Whether you're
providing the training, farming it out, or just
writing a column in the company newsletter, get
information back out to the users.

4. Remove geography from the equation, unless you
like running all over the building. There are a
lot of remote control tools out there - for minor
issues, they can't be beat. Whether you use VNC,
PCAnywhere, or any other remote control product,
your life will be a lot less hectic. I've found
that sitting on the phone with a user who is
watching me control their desktop provides a
unique opportunity for one-on-one training. You
actually have more time to devote to training
them, because you didn't have to go to them.

Good luck with this!

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It can be done

by JohnLv In reply to 1 admin is good to manage ...

I currently manage a network consisting of 10 locations 250 computers 8 servers. Have been doing this for 2 years now. I rely on the assistance of employees that have some more advanced computer skills to assist with trouble shooting. The other good thing is Remote assitance works very well for assisting across my WAN. Some days are more hectic than others but if the company is not willing to hire an assistant for you they will have to understand that you are only one person and can only do so much.
Good Luck :)

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