General discussion


100% CPU Usage sharing a printer?

By akstephr ·
I have an OkiData C5100 color laser attached via U.S.B. to a PC running Win 2K. That computer is shared so the PC next to it can also access the printer, that PC running Win XP Pro. On the pc running XP, after installing the printer the CPU Usage will jump to 95-100% utilization, with over 90% taken up by spoolsv.exe. This does not happen immediately after printing a document. I can print as many times as I want and watch it and it does not happen, but the user will call me 5 hours later and say that her system is very slow. Any assistance is appreciated.

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Comments

Collapse -

by sgt_shultz In reply to 100% CPU Usage sharing a ...

Could it be? No! A bug?
i found this in mskb at
Microsoft Knowledge Base Article - 329234
The client spooler enters a loop when it manipulates several network printers at the same time
View products that this article applies to.
This article was previously published under Q329234
When a client opens several network printers that are all on a single server and then selects printer properties and preferences on all these printers at the same time, the spooler on the client side may not respond as expected. Additionally, the CPU-utilization of the print server may increase and remain high. In this scenario, a network capture shows that the client repeatedly queries the print server for printer properties.

A network capture displays the following remote procedure call (RPC) request from the client:

MSRPC: c/o RPC Request: call 0x3845 opnum 0x8 context 0x0 hint 0x734

Collapse -

by sgt_shultz In reply to

This issue occurs when the client spooler enters a loop while it performs a RemoteGetPrinterData remote procedure call.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date Time Version Size File name
04-Oct-2002 17:29 5.1.2600.101 86,528 Win32spl.dll SP1
04-Oct-2002 17:17 5.1.2600.1130 90,112 Win32spl.dll SP2

Collapse -

by sgt_shultz In reply to

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The information in this article applies to:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

Collapse -

by sgt_shultz In reply to
Collapse -

by akstephr In reply to

Poster rated this answer.

Collapse -

by akstephr In reply to 100% CPU Usage sharing a ...

This question was closed by the author

Related Discussions

Related Forums