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16 bit error

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8 replies

by chester peterson

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I just installed a Mustek 1200ub usb scanner on my XP AMD 1.1Ghz. The scanner seems to work fine but everytime I start XP now it comes up with a message
"Can't run 16 bit windows program, insufficient memory to run application, quit one ore more programs".
I have 256 DDR Ram and no other applications running.
Whats up with that?

8 replies

by lizzy

Hi John,
You need to check the drivers and software that were installed with the scanner. Make sure that the drivers are XP compatible and that the scanning software that is trying to run at startup is either XP compatible or that you're able to run it in a different version of Windows (i.e. 98) Compatibility mode.

This may be able to be done without totally uninstalling all of the software, but it does sound like a driver version problem more than software (or "program"). If there are nodrivers listed for XP, try the 2000 drivers. Do a full un-install and then a custom install just installing the drivers and not the software.

Check the manufacturer's site for XP FAQ's as well as the MS XP site for hardware compatibility.

Please post a comment with what you have tried and have not tried. Also check out this site for a list of what services that XP runs at startup, and which ones are essential:
http://www.blkviper.com/WinXP/servicecfg.htm
(remove any spaces from the URL)
HTH

by chester peterson

Hi Lizzy,
On the scanner box it says XP compatible and it has the drivers for XP on the Install CD.
I have tried removing the drivers and reinstall with the same result!!

by mrjay67

just a thought. You might try checking your event log and see if it gives any better clues. Sometimes it can pinpoint the actuall problem or at least give an error code that you can research on microsofts site. You might try typing that error in at microsoft and see what they suggest. On occasion I have had to adjust registry entries or system files to get older apps to work.

Just my 2 cents
Jason

by thechas

It sounds like the scanner software installed a Win3.1 compatable driver.
Win 3.1 required emm386 to use upper memory.

Use MSconfig (from the run box) to check what loads at startup.
Uncheck the scanner items, and see if you now boot without the error.

Then, see if the scanner runs properly.

Also, check at mustek.com for updated drivers or patches.

Chas

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