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2 users same PC

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8 replies

by lmc4whpc

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Am using Outlook 2000, NT 4 (sp 6) and Exchange 5.5 Have been trying to set up 2 users on the same PC. Set up two profiles in the Control Panel. Both users have identical setup in Exchange Administrator. Both have identical permissions in Outlook. Only one user is able to receive external email. Both can send. Both work internally sending and receiving. It must be something simple. What am I forgetting?

8 replies

by shmaltz

Make sure that the user that can't receive external email has:
1. An SMTP address.
2. No restrictions on receiving email, on both the SMTP connector settings, and the user settings.
3. The fact that it is 2 users on the same computer shouldn't make any difference.

Also: what message does the sender to that user receive when trying to send to that user?
Can that user send to an external user?

by lmc4whpc

1. SMTP address - yes
2. There are no restrictions

The message is:
Message from yahoo.com.
Unable to deliver message to the following address(es).

:
63.173.160.42 does not like recipient.
Remote host said: 550 ... User unknown
Giving up on 63.173.160.42.

One strange thing about that message is the DNS. When I type that in as a URL to see who doesn't like the recipient it is for some strange announcement that I don't know anything about. No one else with internet email in our office receives this message.

Yes, that user can send to an external user.

Thanks for your help!

by shmaltz

Make sure there isn't any rules set up on that mailbox.
BTW, Are you using 2 outlook profiles? or Windws profiles?

by lmc4whpc

There are no rules set up on that mailbox. I am using 2 outlook (exchange) profiles.

by nojunkmail

Well one thing is for sure, this is an exchange problem and has nothing to do with the PC where both people log on to. If you try to send that person an email, and they don't even log on to the computer, and you still get a return error message, then you are getting the error from exchange.

I would temporarily disable the smtp addrees and set up a new mail box in exchange with a new user (account and the whole bit), using the old smtp address. Then try sending and Email to that new account. If that works then just recreate the account.

by lmc4whpc

Sadly, I have already tried that. I think it is an Exchange problem, too -- just not sure what the problem is.

What does anyone think of the business with the DNS server that doesn't mean anything to me -- can there be something in the mail profile sending it through a different routing process?

by lmc4whpc

The answer to my question ends up being the fact we had to add the person as a user to our proxy server. So it wasn't an exchange problem OR an Outlook problem. It was a problem with me letting someone else configure my proxy with out my really understanding it...which is a whole separate conversation. Thanks for trying!

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