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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
24/7 Support reimbursement percentage?
The problem is those calls will be relatively infrequent and I can't put a $ amount on it.
Do other Managers reimburse their 24/7 IT staff by a straight $ figure or some %?
If a percentage is fair then how much?
Help will be greatly appreciated.