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2nd instance of Word 97 hangs

By fred_e944 ·
When a user (win95, OSR2; Word 97 SR-2) opens Word then goes to open Wrod a second time the computer locks up and must be Ctrl-Alt-Del rebooted. It does not happen if the 2nd instance of Word is started with /a. There are no startup files, Normal.dot seems OK (no virus, recreating Normal.dot was no help), and Bsh32.wll & HTML.wll are the only libraries loaded. Any ideas? How do I fix a damaged HKCU/Software\Microsoft\Office\8.0\Word\Data (or \Options) key?

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2nd instance of Word 97 hangs

by tmaclennan In reply to 2nd instance of Word 97 h ...

My first recommendation would be...don't open a second instance of word. You can have multiple documents open with one instance, so don't do it. But you probably know all that...

Check your \Program Files\Microsoft Office\Office\Startup folder for any .DOT template files. A second instance might be hanging because the first instance has the template open exclusively.

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2nd instance of Word 97 hangs

by fred_e944 In reply to 2nd instance of Word 97 h ...

As I mentioned, there were no files in the Ofice\Startup except mscreate.dir. The only template involved is Normal.dot.

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2nd instance of Word 97 hangs

by fred_e944 In reply to 2nd instance of Word 97 h ...

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