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56K Modem connection

By wj_paul ·
Do you have any suggestions on how to determine why a 56K modem connection would be having problems connecting given the phone line a good and the connection is not to the same ISP?

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56K Modem connection

by dlw6 In reply to 56K Modem connection

Given that you're having the same problem with two different ISPs, that probably rules out the ISP as the problem.

Things to troubleshoot:

Try another computer with modem (one that you know works) on the same phone line to determine whether the line is good. If your second computer has the same problems, it's probably the phone line. If the second computer connects okay from your line, it's probably your computer or modem.

You should also try your computer on another phone line at a different location (not in the same neighborhood). If the computer connects okay there, it's definitely your phone lines. If it doesn't, you may have a problem with your modem.

If it's the phone line, you may be able to connect at lower speeds, and/or your connection may drop every so often. If this is the case, the phone company may be able to make some adjustments to the panel in your building, or they may refuse to help unless you pay for a new phone number (which might not fix the problem anyway).

If it's your computer and/or modem, try a different modem in your computer to see if that fixes it.

That's all I can offer without more information.

Good fortune,
Don

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56K Modem connection

by wj_paul In reply to 56K Modem connection

The question was auto-closed by TechRepublic

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56K Modem connection

by Fred Gordon In reply to 56K Modem connection

By "not to the same ISP", I'm assuming that you have a good DUN (Dial-up Networking) connection to one ISP, but can't get a good DUN connection to a different ISP. If so, since there are a lot of options and TCP/IP protocols to configure in settingup a DUN connection, I'd suggest you contact your ISP for there recommended settings for connecting to them in particular. For example, they want you to specify name server addresses instead of having the server automatically assign an IP address.

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56K Modem connection

by Fred Gordon In reply to 56K Modem connection

I noticed after reading Answer #1 above which hadn't been posted yet when I gave my answer, that one of us misunderstood your problem. Either way, one or the other of the answers should help. --Fred

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56K Modem connection

by wj_paul In reply to 56K Modem connection

The question was auto-closed by TechRepublic

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56K Modem connection

by petergee In reply to 56K Modem connection

Can the modem send a fax ok?

If yes, then the problem could be the setting in DUN (dial up Networking)

Hopefully, your ISP has a webpage with the recommended settings as they differ depending on ISP

Probably the TCP/IP settings need tweaking to
match the settings of your ISP.

Other things to try are - call-waiting on or off?

Very occasionally, you need to have a small delay after connection starts before validation on some modems/ISP links - this is getting less now but - howold is the modem?

If you can't send a fax then it's checking the modem via the previous respondants answer or trying another phone line.

Often, it is a case of eliminating as many possible causes not matter how stupid they may first appear - what's then left is usually causing the problem - Bill Gates not withstanding!

Hope you get it sorted quickly

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56K Modem connection

by wj_paul In reply to 56K Modem connection

The question was auto-closed by TechRepublic

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56K Modem connection

by BV2 In reply to 56K Modem connection

Don't forget the ever popular init strings - Although they've dropped by the wayside as technology improves, a good init string can eliminate a lot of connection problems.

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56K Modem connection

by wj_paul In reply to 56K Modem connection

The question was auto-closed by TechRepublic

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56K Modem connection

by stngfan1 In reply to 56K Modem connection

What type, manufacture of modem are you using ? Internal or External ?

If this is a new pc it may not come with a true modem ! Some pc come with emulatures that use the CPU of the PC for the work. These are called soft modems.

These can cause connection problems. Try using a real modem and see if it works. I replaced one like this with a SupraMax 56 from Best Buy for $29 and it cured my connection and slow speed problems I was having with a brand new HP desktop.

TM.

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