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  • #2092316

    56K Modem connection

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    by wj_paul ·

    Do you have any suggestions on how to determine why a 56K modem connection would be having problems connecting given the phone line a good and the connection is not to the same ISP?

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    • #3878579

      56K Modem connection

      by dlw6 ·

      In reply to 56K Modem connection

      Given that you’re having the same problem with two different ISPs, that probably rules out the ISP as the problem.

      Things to troubleshoot:

      Try another computer with modem (one that you know works) on the same phone line to determine whether the line is good. If your second computer has the same problems, it’s probably the phone line. If the second computer connects okay from your line, it’s probably your computer or modem.

      You should also try your computer on another phone line at a different location (not in the same neighborhood). If the computer connects okay there, it’s definitely your phone lines. If it doesn’t, you may have a problem with your modem.

      If it’s the phone line, you may be able to connect at lower speeds, and/or your connection may drop every so often. If this is the case, the phone company may be able to make some adjustments to the panel in your building, or they may refuse to help unless you pay for a new phone number (which might not fix the problem anyway).

      If it’s your computer and/or modem, try a different modem in your computer to see if that fixes it.

      That’s all I can offer without more information.

      Good fortune,
      Don

      • #3671767

        56K Modem connection

        by wj_paul ·

        In reply to 56K Modem connection

        The question was auto-closed by TechRepublic

    • #3878564

      56K Modem connection

      by fred gordon ·

      In reply to 56K Modem connection

      By “not to the same ISP”, I’m assuming that you have a good DUN (Dial-up Networking) connection to one ISP, but can’t get a good DUN connection to a different ISP. If so, since there are a lot of options and TCP/IP protocols to configure in settingup a DUN connection, I’d suggest you contact your ISP for there recommended settings for connecting to them in particular. For example, they want you to specify name server addresses instead of having the server automatically assign an IP address.

      • #3878553

        56K Modem connection

        by fred gordon ·

        In reply to 56K Modem connection

        I noticed after reading Answer #1 above which hadn’t been posted yet when I gave my answer, that one of us misunderstood your problem. Either way, one or the other of the answers should help. –Fred

      • #3671768

        56K Modem connection

        by wj_paul ·

        In reply to 56K Modem connection

        The question was auto-closed by TechRepublic

    • #3878563

      56K Modem connection

      by petergee ·

      In reply to 56K Modem connection

      Can the modem send a fax ok?

      If yes, then the problem could be the setting in DUN (dial up Networking)

      Hopefully, your ISP has a webpage with the recommended settings as they differ depending on ISP

      Probably the TCP/IP settings need tweaking to
      match the settings of your ISP.

      Other things to try are – call-waiting on or off?

      Very occasionally, you need to have a small delay after connection starts before validation on some modems/ISP links – this is getting less now but – howold is the modem?

      If you can’t send a fax then it’s checking the modem via the previous respondants answer or trying another phone line.

      Often, it is a case of eliminating as many possible causes not matter how stupid they may first appear – what’s then left is usually causing the problem – Bill Gates not withstanding!

      Hope you get it sorted quickly

      • #3671769

        56K Modem connection

        by wj_paul ·

        In reply to 56K Modem connection

        The question was auto-closed by TechRepublic

    • #3878468

      56K Modem connection

      by bv2 ·

      In reply to 56K Modem connection

      Don’t forget the ever popular init strings – Although they’ve dropped by the wayside as technology improves, a good init string can eliminate a lot of connection problems.

      • #3671770

        56K Modem connection

        by wj_paul ·

        In reply to 56K Modem connection

        The question was auto-closed by TechRepublic

    • #3878451

      56K Modem connection

      by stngfan1 ·

      In reply to 56K Modem connection

      What type, manufacture of modem are you using ? Internal or External ?

      If this is a new pc it may not come with a true modem ! Some pc come with emulatures that use the CPU of the PC for the work. These are called soft modems.

      These can cause connection problems. Try using a real modem and see if it works. I replaced one like this with a SupraMax 56 from Best Buy for $29 and it cured my connection and slow speed problems I was having with a brand new HP desktop.

      TM.

      • #3671771

        56K Modem connection

        by wj_paul ·

        In reply to 56K Modem connection

        The question was auto-closed by TechRepublic

    • #3878400

      56K Modem connection

      by kgosnell ·

      In reply to 56K Modem connection

      I must ask , have you contacted the local phone company to check BOD rate , and to check for noise on the line? , and does it only do it at certain times of the day? as the tempature change may reveal a faulty connection outside. And have you attempted to allow Win to setup the default drivers and connection speed , to compare the results? Because once you determine which drivers and settings are best , then you can tweak it.

      • #3671772

        56K Modem connection

        by wj_paul ·

        In reply to 56K Modem connection

        The question was auto-closed by TechRepublic

    • #3878225

      56K Modem connection

      by otl ·

      In reply to 56K Modem connection

      The above answers are correct for a new installation and getting the settings tweaked.

      Question # 1 Have you tried a different telephone jack? Not all connections are perfect.

      Question # 2 Did you previously have a 56K or lower modem/computer connected to the same jack? Was the connection stable? If this is not a new jack you may have oxidation on the pins, this can be removed with plain bond paper. (paper will turn black with oxidation)

      Question # 3 Is the local telco a major telco? If not their equipment may be analog not digital, there we get into a lot of variables.

      Question # 4 How far from the Telco are you? Repeaters to boost the signal and voltage degrade analog signals (modem). Optimum line loss and impedience for yourmodem will be limited to about 13 dbm and 1800 ohms. below these levels it will be unstable for maximum speed and will negotiate a lower baud rate for optimum performance.

      Hope these help

      • #3671773

        56K Modem connection

        by wj_paul ·

        In reply to 56K Modem connection

        The question was auto-closed by TechRepublic

    • #3882196

      56K Modem connection

      by mickeythecat ·

      In reply to 56K Modem connection

      Have you tried switching the jacks at the computer end. You may be trying to dial out on the in line. 🙂

      Also may just be bad cables. The aren’t titanium. Try putting on new ones.

      Hope this helps. Charlie

      • #3671774

        56K Modem connection

        by wj_paul ·

        In reply to 56K Modem connection

        The question was auto-closed by TechRepublic

    • #3671766

      56K Modem connection

      by wj_paul ·

      In reply to 56K Modem connection

      This question was auto closed due to inactivity

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