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A close eye on vendor responsiveness.

By sgtestdps ·
Through our company's recent strategic planning session, I was given the reponsibility of managing IT resources. I very quickly realized that some of my IT vendors have been slacking. I created a log to track when the problem was reported, by whom, how long it took to repair, etc. What a wake-up call. Now I am wondering if my log is sufficient. Does anyone else have a log to track vendor IT repairs and requests that they would be interested in sharing? Or, am I entirely go the wrong direction by taking of my time to ensure their production?

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Some thoughts

by Sutton Ojas In reply to A close eye on vendor res ...

There are trouble ticket tracking systems that enable you to determine the level of responsiveness - ie Remedy or Peregrin, or you can use an outsource like my company, where the whole management platform and staffing is out-tasked. It sounds like you ought to look into trouble-ticket systems - they cost dough, but it is what you are looking for.

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