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A few users cannot access OWA?

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3 replies

by legj1

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We are using OWA (Exch 2k)with SSL. However, a few people cannot access their mail via OWA. I put in Domain\Username and password and get no further. If I cancel out of the Login box, I get an Access Denied error. We have checked all of the IIS/Exchange permissions and all looks good. I know it is not a browser problem because I have tried to login these problem users from my pc (and it works with my account). Has anyone had similiar problems? It would be easier to fix if everyone was having problems, but they are not. All help appreciated!

3 replies

by william.nupp

It is possible that the one of the routers has an Access Control List (ACL) which could be blocking one of the service ports which is preventing the authentication process. It would explain why it would be on some folks and not others. This is because it is based on the ISP that users are connecting through to access the OWA.

by legj1

Thank you, but I know it is not this. I try these folks locally (https://servername) and get denied. Most accounts work locally.

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