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  • #3984747

    A Google “Scam”

    by zlzpqx ·

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    Recently, a “Create Account” web page from Google has started popping up every 15 to 30 minutes on my PC, and I have to keep crossing it out every time after it pops up.

    How do I get rid of this huge “scam” by Google?

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    • #3984829

      pop-up

      by kees_b ·

      In reply to A Google “Scam”

      This comes from something running continuously, being programmed to show the pop-up every 15 to 20 minutes.
      Or it is starter by task scheduler.

      Keep searching and you’ll find it. Tools to use are:
      – task manager
      – event log
      – task scheduler
      – clean boot (google, for example, WINDOWS 10 CLEAN BOOT)
      – autoruns (download from sysinternals.com, a Microsoft company)
      – malwarebytes to scan for malware
      – your antivirus to scan for malware

      However, first check if it only happens in the Windows account you use, or in all Windows accounts (make new one local one for that). If it’s only in your current account, and you can’t find the cause, use the new account after carefully transferring all account data (including selected folders in appdata maybe).
      If your current account happens to be a Microsoft account (some people use that to login) it’s more work. After moving everything you need to a local account and not having this issue there, delete the old account from your PC (not from the cloud, of course), and make a new one, like you would do on a new PC to still be able to access all your data in, say, OneDrive and Outlook linked to the Microsoft account.
      Moreover, since all of this is rather risky, you might find it easier to do a clean install of Windows on a new SSD and transfer only trusted data from the old disk.

      Let’s hope you’re able to find the culprit.

      • #3984844

        Thanks, Kees, for your detailed reply

        by zlzpqx ·

        In reply to pop-up

        Thanks, Kees, for your detailed reply.

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