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A "remembered connection"

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by bradley

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We recently reinstalled one of our domain controllers. All shared were copied back to their original locations. We can map to all except one. This is our Office 2000/XP admin installation point. The error msg is "The device is not currently connected but it is a remembered connection" What could be the problem?

5 replies

by ciscofred

Go to cmd prompt and do a net use. This will show you want connections are active. For a list of commands net use /? You might need to delete it. Hope this helps...Good Luck!

by joseph moore

"Remebered connections" are when there is a path in the Registry, but the machine itself is not able to connect using this path. For example, if you install Office 2000 from cd, and your CD-ROM is on drive D:, and if you change the CD to drive E: later (and do not use drive D: anymore), then try to add a feature, you will get this error. In the Registry, the install files came from drive D:, but there is no longer a drive D:, so you get the remembered connection error.

I would search throughthe Registry for the Office install setup, and see what kind of pathing it is looking for. When you find it, change it to the new pathing.

On a search of my workstation, I found my Office install pathing in:
HKLM\Software\Microsoft\Active Setup\InstallInfo
There is an entry called Download Dir that contains the path to where on my network we keep the Office setup files. For me, it had the mapped drive location (L:\Software\Office 2000\Disc1\EN).
There is also another entry in this same hive location, called UNCDownloadDir that has the same path as the Download Dir entry did, but it has the full UNC (\\Server1\Software\Office 2000\Disc1\EN)

Hope this helps.

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