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Access 97-Un-installable ISAM Error

By jim_crowley ·
I have encountered a problem that effects about 2% of our ACCESS application users (approx. 6 out of 300 users throughout the US).
They use Access version 97 SR-2 and run an .MDB application for generating Access reports which work fine. However,there is a selection button in the program that provides them with a Excel file of a data dump of all the info. in the reports.
When these 6 people select the Excel Spreadsheet button in the reports they get an "Un-Installable ISAM file" error whentrying to create the Excel file. I can not find any one who has a suggestion on how to resolve this error. Can you point me in the right direction?
Thanks, Jim

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Access 97-Un-installable ISAM Error

by DKlippert In reply to Access 97-Un-installable ...

The MS Knowledge base has a couple of articles that may be pertinent. They seem to revolve around using the /y flag when running Setup again.
Q171955 ACC97: Certain ISAM Drivers Not Appearing in Files Of Type Box
Q155666 ACC: Troubleshoot "Couldn't Find Installable ISAM" Error
Q160954 ACC97: Removing/Adding Wizards Fails to Create ISAM Registry Key
You can get to the papers by using a URL formed like this one:

http://support.microsoft.com/support/kb/articles/Q171/9/55.ASP

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Access 97-Un-installable ISAM Error

by jim_crowley In reply to Access 97-Un-installable ...

Doug, I still have not been able to resolve this problem, but your direction was very helpful.
Thanks,
Jim

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Access 97-Un-installable ISAM Error

by jim_crowley In reply to Access 97-Un-installable ...

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