Access denied when decrypting folder and when opening files.

By neil_acosta ·

I have a user who received an access denied prompt when accessing her files on an encypted folder on her home folder. She has no problem accessing it before, it only started when our file server server (2k3 server) was restarted. She has no problem accessing other folder and files on other folder except those files inside the encrypted folder. She can view all the files of the encrypted folder using her account and my administrator account but we cannot open it or decrypt it. I already check the permission of the encrypted folder and our account has full access and her account is also the owner of the folder.

Is there's still a way for me to retrieve her files? Is it possible that her private key is corrupted? Please help.

Many Thanks,

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