Dear all – recently a client brought in a dead Dell desktop – he was anxious about retrieving his files which he had never backed up (you’ve heard that before, I’m sure.) I installed the Hard Drive from the Dell into an external USB enclosure but I notice that the files in his user account named “Andrew” in the My Documents folder will not come up in the related application (e.g. Word,) but instead a message appears saying ‘Access Denied – you do not have the appropriate permission to access this file.’ Any suggestions as to how to get around this?
