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Accessing Compiled Help files

By chisercfc ·
I have a PC which will not open compiled help files (.chm). My file associations are correct; .chm files are associated with c:\winnt\hh.exe, and hh.exe is there. When I try to open a help file, I get an error message which reads:

Cannot open the file mk:@MSITStore:c...\...*.chm

(Where c...\...*.chm is the path to which ever help file I'm trying to open)

I have no idea what mk:@MSITStore is or where it came from.

Any help would be appreciated.

C

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by j.lupo In reply to Accessing Compiled Help f ...

There is a step by step explanation at the following address: http://support.microsoft.com/default.aspx?scid=kb;en-us;312456

basically there is an ocx file that may not be the right version. The resolution is step by step on the web page.

Good luck

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by j.lupo In reply to

From your update, it sounds like it can't find the correct OCX file. Did you try copying it to the correct directory (per MS) and see if that works? Just curious.

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by chisercfc In reply to Accessing Compiled Help f ...

It was pointed out to me that as an XP Pro machine, my Windows files should be in the c:\windows directory, not the c:\winnt directory. However, they are in fact in the c:\winnt directory. The OCX that MS notice Q312456 refers to is located in my c:\winnt\system32 folder.

My machine started out as a Win 2000 machine and was upgraded to an XP Pro machine 2 years ago by our support staff. Perhaps this is where the issue lies?

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